Contact us

Why choose to contact us

Customer service is from Monday to Friday, from 9:30 a.m. to 12:30 p.m. and from 2 p.m. to 5:30 p.m.
Email address: cocaexcellencecavas@gmail.com
Whatsaap:  +33 661819981
We offer you a telephone number which we are at your disposal more direct and personalized: +33 661819981.

Estimated response time 24 hours maximum.
We have personalized customer service in French, Spanish and English.


If your inquiry is about the delivery time of an order, first check if it has been sent and if so, check the shipping tracking which you will find in your order updates in your personal control panel.


 



How we can help you

When you choose to contact us, you benefit from a personalized and professional service. We understand that each client has specific needs, and that is why we take the time to listen to you carefully. But it’s not just about solving a problem; we also want to build trust between you and us.

Fast and efficient responses

We know how frustrating it is to wait days or even weeks for a response. This is why we do everything we can to respond to you as quickly as possible. Because your time is precious, our team is trained to handle your requests quickly and accurately. So, don’t hesitate to contact us whenever necessary.

Simple and transparent communication

But that's not all! We also attach great importance to clear and transparent communication. You can therefore be sure that all the information transmitted will be easy to understand. Don't worry: if you have additional questions, we will always be there to support you step by step.


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